Unanswered questions

11388 Discussions

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pdxToddFirst activity
asked in Android

December 2022 security update for Note 20

What happened to the December security update for the Samsung Note 20 models? The last one I received was the November 1 release for my Note 20 Ultra 5G.

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1 year ago
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oldsaltygeezFirst activity
asked in Accounts & Services

Phones not shipping?

I was already pretty incensed that the upgrade page outright lied in print about the cost, something I meticulously checked over after the fact. Finally decided that wasn’t a fight worth starting, and ordered a phone upgrade, last week. It has been so long that the pending charge has dropped off of my bank. There are no updates or indications of when or why this is happening. I’d like a normal, human answer about this process, and whether I should expect any feedback or updates.

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7 months ago
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NoSupportRookie
asked in Accounts & Services

Firefox incognito not supported

When I try to log in to my account the website takes me to a page that reads: Firefox is no longer supported in private modeThe Firefox browser is no longer supported in private mode on our site. To continue, please take Firefox out of private mode or choose another browser. We recommend Chrome, Safari or Edge. What the heck is going on at t-mobile and why won’t you allow me to use my regular browser anymore? 

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11 months ago
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okgoogleFirst activity
asked in Android

Urgently need latest SPL for corporate/work account compliance

Hi, My 250,000+ corporate employer just blocked all corporate network access to Android Phones without the most recent Android SPL May'22. Can we get this rolled out ASAP on Galaxy S10 (I currently have April '22 while Google has rolled out one for August '22 as well)? When can we expect it?  Apparently the security issues found were so risky that Corporate IT acted immediately/urgently to require it (normally there's a rolling 1 to 2 month window after Google releases to require the fix). Was hoping TMobile would allow me staying compliant with prompt SPL updates but will consider switching to another network if this isn't addressable in a timely manner.Thanks for your consideration and help!    

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gramps28
Pillar
1 year ago
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melsaywhatFirst activity
asked in Accounts & Services

Visual Voicemail "detected a new SIM card"

I’ve had my phone for over 7 months now and every time I try to log into Visual Voicemail I get the following message “We have detected a new SIM card and are confirming your account status. Please check back soon”. I have tried clearing my data/cache and it works once, then I get the same message again.

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1 year ago
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BrittanyibeFirst activity
asked in Accounts & Services

LEGIT HIGHEST COMPLAINT CONTACT

Honestly, I do not feel it should be this hard can other customers and myself simply get a legit highest complaint contact information? I'm talking customers who have experienced fraud  and or very serious matters on their account that have not received a solution still after reaching out to almost all departments recommended like task force, and or e scalations so we are not given the run around with several employees reviewing the account each one starting from the very beginning each time. These are serious matters fraud due to your data breech is a serious matter and they deserve a actual review with one person. Same with any other type of unauthorized transaction. Like we need direct contacts for serious matters. 

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J
1 year ago
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GtcFirst activity
asked in Coverage & Signal

does t-mobile use sprint bands B25/B26/B41?

The T-Mobile network does not have bands 25, 26, and 41. However, Sprint does. Considering tmobille's merging with sprint, does TMobile support those bands? 

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J
1 year ago
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Batman63First activity
asked in Troubleshooting

pluto tv

Is Pluto TV having problems today!?

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gramps28
Pillar
1 year ago
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TammyJ2First activity
asked in Coverage & Signal

People say i cut in and out on voice calls incoming or outgoing

I had an iPhone 11.  People would complain that I “cut in and out”.  Thinking it was the phone, I just upgraded to a 14 2 weeks ago.  Same problem.  My phone calls say that it is a delayed response and choppy, “in and out”. I hear them perfectly well. Help

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1 year ago
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AnvFirst activity
asked in Accounts & Services

How to disable 2 factor authentication

I have 2FA enabled (Google Authenticator). Had to reset the phone and forgot to save the 2FA seeds… :(I want to re-register the TMo account with Google Authenticator and I am not seeing any way to do it on the website. What’s the way out of this?The customer service rep is trying to help… but we are not making headway…https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id#heading4 talks about 2FA but didn’t help…Service rep said we could try to unlink my google email id (that I use to login) and TMo account. Is that going to help? Thanks.

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1 year ago
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ChipManFirst activity
asked in Accounts & Services

1st Payment when signed up missing?

$130.00 payment made on day of sign up to T-Mobile. Once lines transferred from competitor, I get a bill for $135 and change. My CC statement shows payment. No evidence found on T website. No record found by foreign english speaking staff. Total of $265 gone in 1st month.Transferring to T-Mobile has been a nightmare.Any suggestions where to go from here?

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1 year ago
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ChowenstineFirst activity
asked in Coverage & Signal

5G with 3 bars and service is bad

We’re visiting Pigeon Forge. Our phones say 5G and most of the time we have 3 bars yet the data rarely works. Is there something in settings that can be updated for our current location to make the data work better? iPhone 13Pro

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2 months ago
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Djkeller86First activity
asked in Troubleshooting

Extremely Slow and Unusable Speeds

Despite 4/5 bar connection and proper placement of the router, we frequently experience very slow internet speeds. Sometimes the speeds are fast, so I know it’s possible, but most of the time the speeds are so slow that the internet is completely unusable.   A recent speed test showed download speeds of 0.05 Mbps with upload speed of 24.65 Mbps.  Customer service has been unhelpful despite multiple calls and tickets. They have sent a new router which didn’t help and for months I’m told there is “maintenance on the towers”. I’m guessing that’s their catch-all excuse since I doubt maintenance and upgrades have been happening for the past year.  Is there anything I can do to help this situation or is this just the service we should expect from T Mobile?

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1 year ago
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chris90xcFirst activity
asked in Accounts & Services

Upgrade Question

I have a pixel and want to upgrade to an iphone but i still have 13 monthly payments left on my pixel. can i still upgrade my phone or do i have to paid off my device balance first?

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gramps28
Pillar
1 year ago
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HusseyFirst activity
asked in Accounts & Services

undoing a plan change?

My mom was talked into changing her plan with some promises by the sales staff that weren’t the whole truth, losing her really good plan that she was on. Is there any way to undo that change? This is actually extremely upsetting. 

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9 months ago
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SekundaerPeterFirst activity
asked in Plans and Service

Starting date prepaid plan - eSIM app

Hi everyone,I’m looking to buy a prepaid plan via the eSim app for a six month stay in the US.I would like to purchase the plan ahead of time, so it activates on the arrival date and is ready to use when I land. As far as I can tell there is no way to set a starting date when purchasing the plan and it would be activated straight away. Is this the case or am I missing something? Other providers (like for example simly) provide the option to set an activation date. Otherwise I would have to deal with this upon arrival, when i have other things to do and need a working connection right away. Also i would like to know if there is a plan, which includes a flat for calls to Europe (Germany) or at least reduced international rates? As far as I can tell, there are only plans with flats for US calls only.  Thanks for any help, best.

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8 months ago
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complex2023First activity
asked in Troubleshooting

speaker sound is staticky Samsung A23

So I went with T Mobile on March 4, 2023 and the service first off is not as good as I was told it would it be for my area, and I get kicked in and out of calls. My reason for the message today the phone that I purchased on March 04/2023 is having speaker issues the sound is staticky and I am hoping that maybe something can be done to fix it

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syaoran
Pillar
10 months ago
dpcole72
dpcole72Learner
asked in Android

Error page when trying to activate Watch 5 Pro from S22 phone

Hi!  I am trying to activate my new Galaxy Watch 5 phone this morning, replacing the Watch4.  Paired with my S22 Ultra phone.  I get to the point about setting up a mobile plan from the phone. I click on “sign up for mobile plan”… I then get “Webpage not available.  The webpage at https://acms.msg.t-mobile.com/acms-entry-points/gll/activate could not be loaded because: net:ERR_NAME_NOT_RESOLVED”. I reset the watch and tried again. Same problem. Anyone else having problems activating?

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dpcole72
1 year ago
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s_norton54First activity
asked in Coverage & Signal

Tower upgrades

Is there anyway for someone to check if there is tower work being done in my area as my phone tend to switch to AT&T network frequently. It's good because I can still talk and text but annoying because the data is non existant because it's throttled. I rather have one bar tmobile that five on AT&T partner coverage.My zip code is 12986

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1 year ago
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AkitaFirst activity
asked in Coverage & Signal

Is A003SH, Aquos Sense 4 Basic compatible with T-Mobile?

I am a PhD student in Japan and I will be in the USA in March. Therefore, I would like to use my phone with an T-Mobile sim card for temporary purposes (especially for internet connection, call is not necessary) during my trip to the US. However, I would like to know if my phone compatibility with the T-Mobile sim card network. In addition, my phone company told me the phone is a domestic phone based in Japan. We converted it to sim free. I am looking forward to your reply. Here are the specifications: Brand SharpSharp Smartphones Model name Aquos Sense4 Basic Other names A003SH, Aquos Sense 4 Basic Standard GSM, UMTS, LTE hide GSM frequencies 850 900 1800 1900 Standard UMTS 850 900 1900 2100 Standard LTE FDD LTE: 2100, 1800, 900, 850, 800, 700 TDD LTE: 2500, 1900

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1 year ago
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kittenskysongFirst activity
asked in Android

Alcatel Joy tab 2 crashes after system update

The last five or six times my Joy Tab 2 tablet has received a system up date it has crashed it completely. I end up on a screen that says the data is corrupted and the choice to restart or factory reset.Restarting doesn't fix the problem so I end up doing a factory reset. I have no idea why this keeps happening, but it's irritating! 

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1 year ago
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udidwhtRookie
asked in Troubleshooting

Slow speed 5G

Internet speed is real slow now with the 5G. Any service issues going on in Renton Highland area (Wa.)Normal speed for me is 3XX-4XX down and ~100up but now it is…7.XX down and 21.XXup I’ve power cycled the gateway and no joy. Shows 5 barsAdvanced metris shows:CQI 10RSSi -61CGI - 31026021692161RSRQ - -12RSRP - -72SINR - 29BAND - B66

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1 year ago
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redunoFirst activity
asked in Coverage & Signal

Not Receiving Text messages

So I’ve had an A715G samsung for over 2 years now and have had no serious issues since I closed  out sprint, got a Tmob sim card and lived normal.  However, the last 3 or 4 months something has changed. (my wife is the only other person on my plan and she has the EXACT same phone and same problem)……...for some reason, when we are receiving group texts (from various family and friends locally and nation wide and some android, some iphone) we aren’t receiving ALL the texts in the threads.  Again, this has only happened LATELY.Further, i noticed this week when really trying to tie down what’s happening that if we turn our phones off at night and someoen sends a group text ESPECIALLY from iphones, when we turn phones on in the morning, we don’t get anything.   Tmob support can only assume that its due to Imessage or somethign but if that’s the case, WHY did this just start the last few months?  I’ve NEVER had these issues before.

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7 months ago
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hwilson18First activity
asked in Coverage & Signal

t-Mobile Data

Has anyone else had problems with their data not allowing them to access certain apps? Right now, if I’m using my mobile data I can’t send or receive snaps on Snapchat, I can’t send or receive anything on GroupMe, I can’t FaceTime anyone and I can’t join a FaceTime if someone calls me, and I can’t send pictures on iMessage. I tried deleting and redownloading the apps, tried restarting my phone, tried resetting my network settings and nothing works. These apps work when I’m on WIFI, but not when I try to use my data.  

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1 year ago
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sabiceFirst activity
asked in Streaming on Us

regarding Paramount+

What is the procedure for activating the Paramount+ that I just signed up for?

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gramps28
Pillar
1 year ago
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