I canceled my internet service and that created a mess. The email that should have had the shipping label attached to it, did not have one. I just got the “sad to see you go” email. When calling customer support they where unable to send me an email with a label, due to my account already being closed. The business customer support side of things even tried to give it a shot with no luck. Also the store near me will not accept the return due to me already starting the return though the mail. So anyone have any idea how to resolve this so I don’t have to buy a gateway I’m not going to use?
I keep getting dropped calls, no service, and undeliverable text messages. This is maddening. It happened before but cleared up a couple of weeks later. I’m so frustrated that I’m considering leaving the company. Is anyone else suddenly having these issues? BTW, I’m in Houston.thanks!
Everytime I try to place an order on the website, I get this message after entering payment and shipping details:Please call us or visit a store to complete your order.Your security is important to us. Unfortunately, we weren't able to verify your identity and can't complete your order online. Our award-winning Mobile Experts are ready to assist you. Please call us or visit a store to continue. I don’t want to spend 2 hours over call or at the store for something as simple as placing an order to add a line or get a device.
hi are you
We own the first gen Google Home devices to create a mesh network. Got my internet set up and I tried to add my Google Home to the router and it says it cannot connect the device. Is there something I am missing? thank You
I am in plymouth michigan and i have terrible service all of a sudden. I have checked all the settings and restarted my phone a few times. I have also checked the coverage map and it shows full coverage. Any one else having issues in my area?
Order has been on running status. What does that even mean? I chatted with someone and they just said my order is in process.
I whant bock the entire old world numbers because i keep recieving scam calls from there
WHAT IS THE $8.33 ON MY BILL EACH MONTH?
I have had multiple discussions with the support team:I WILL NOT be paying the $400 charge for the defect home internet modem.I was never, nor did I say or accept this charge, and was never contacted in any communication about this. I was online with technical service for a good hour trying to get my home internet modem working it was decided by these service that modem in question was defective and they would shipping a new one. No mention of sending old one back. No shipping info or pre paid shipping label provided. I had no use for this defective modem there for it was discarded/ thrown into garbage. Last month I spent countless minutes going over this with multiple people who were rude, condescending, more or less called me a liar. Take me to collections send me more bills. I WILL NOT pay this $400. Of this is not taken care of I will be cancelling my account, switching to another provider, and you can try to get those additional charges for my service and payments left on
I’ve tried to call about my bill but the wait time has been over 30 minutes. So u had a payment arrangement setup for 11/30. A few days prior to my cc was compromised therefore my payment was denied. On 12/1/23. I made the the payment that was due the day before at Walmarts MoneyGram and the payment has not posted yet. Has anyone else experienced this yet?
I follow the instructions and landed on the AAA Registration page, I entered the code provided and the message was “We were unable to locate the promotional code XXXX-XXXX, What next? I can't seem to locate a way to ask customer service VIA chat.
Anyone know the secret to get the T-mobile AAA Year on Us” promotion (one year AAA membership free) to work? I have Magenta 55+, so appear to be eligible for the offer. I used the link provided https://promotions.t-mobile.com/thanks but clicking on it simply generated for me an error message “code invalid” (see below). A call to the T-mobile number provided took me to their call center (Philippines) but the nice person there had no clue how to fix the problem, beyond texting me a link that when clicked generated the same error message. Frustrating!
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