my Samsung suddenly lost cell tower access to internet. Any solutions out there ?
So I did the home internet placement test and found the stronger signal (upstairs next to window) but my wifi does not appear in my wifi settings nor my mobile wifi settings. But when I set the router up back down stairs it shows up but with a much weaker signal. Is T Mobile blocking me from setting up with a stronger signal? The placement test lead me to upstairs.
I'm writing to express my extreme disappointment with T-Mobile's failure to deliver on their promises regarding improved cell service in my area.Promises, Promises:In February 2023, I was informed that a new cell site was scheduled to be deployed to specifically address the poor coverage issues in my neighborhood. However, when I contacted T-Mobile in May 2023, I was given no clear explanation for the delay and no new estimated timeframe for completion. Instead, they offered me a free CellSpot device, which I declined as it wouldn't solve the broader coverage problem outside my home.Unacceptable Transparency:Additionally, T-Mobile has been incredibly secretive about the location of the new cell site. I believe customers have a right to know where infrastructure projects are planned, especially when they directly impact the quality of service we receive. This lack of transparency further undermines T-Mobile's credibility and erodes customer trust.Disrupted Communication and Empty Offers
So, my daughter who is on the family plan, and lives with me, is away at college so her tv shows up in a different HOUSE, so it WILL NOT SHOW! SO, I pay for Ultra I asked for an extra member account and WAS GOING TO PAY EXTRA because NETFLIX thinks my daughter who goes to college has to have her own account on top of all other college costs. The T-Mobile who i pay over $150 a month already has told me that the service I pay for, THEY CAN'T PROVIDE! AND that I need to get my daughter a SEPERATE ACCOUNT (more money) ON TOP OF THE PLAN I PAY FOR ALREADY! And yes I have screenshots
I got a text message that starting December 7 2023 Forever upgrade is ending and being replaced with Yearly Upgrade. According to the help topics page I’m told I can get a phone on the same deals as the Go5G Next plan without changing my plan. I’ve been to the T-mobile store and talked to 2 customer service agents and nobody seems to be able to help me. Anybody else having this problem?
My phone has a permanent notification re Verified Business Calls that cannot be removed. How do I remove it?Why would I want 100’s of random business calls offering me a discount on a washing machine or some else just because they have paid T-Mobile an advertising fee. Only mentally challenged people who watch the shopping channels all day long would be interested. 99%+ of the people despise random marketing calls.
Just installed the new T-mobile internet and I see only 5 Ghz option. this works great for normal internet and tv, but some of my devices (i.e. lights) required 2.4 Ghz. So, they have become useless. It seems some people on the site have 2.4. what can I do to have that available?
Six weeks ago I switched 4 phone numbers from Verizon to T-Mobile and purchased 4 new phones. While the other 3 work fine, mine has a very specific issue that no one has been able to resolve.I can call and text phones on all carriers with no issue. I can receive calls and MMS texts from all carriers with no issue. This includes sending photos and group messages.I can receive SMS texts from all carriers, however I cannot receive SMS texts from any Verizon phone. If a Verizon user texts me even one word, it is not received. To make it worse, the sender does not know it was not received, and I do not know that they tried to send me something. It is a business line that I’ve had for over 20 years and I now have pissed off customers and am missing out on potential new business. I have made dozens of calls to T-Mobile and Verizon tech support, and completed all the triage and troubleshooting steps, including:New SIM cards (physical and E-sim), and switching to different phones.Perform
This is a Description of our Complaint with T-Mobile and the BBB:For the past almost 3 years we have had all of our family cell phone lines with T-Mobile. We switched over from Verizon about 3 years ago because we responded to a promotion offered by T-Mobile whereby offered much better coverage at much better prices. Turns out that their marketing in advertising campaign was misleading and inaccurate at best. From day one, the coverage and reception was below any basic level of acceptance causing phone calls in messages to drop or fail at a rate off three failed for one success. After a few months, I complained with T-Mobile, they profusely apologized and told us to be patient because they were in the process of rolling out their new 5G Network and also merging their Network with sprints, and they said that the coverage and service issues will greatly improve in a matter of weeks or a couple of months at the most. When this didn't happen, I called to request a transfer of service and t
Other admin consoles display specifics about devices attached to the wifi like ip address, device type (if avaialble) and status. When you click on the attached device icon on the T Mobile admin page, you get nothing. the mobile version of the admin app does display ip address of attached devices but that is it. Leaves you having to use the ‘Columbus’ approach to find which device is assigned with the ip address.
Is it mandatory for me to pay $25.00 per month for international calls when I’ve never ever made international calls? When i switched to my iPhone I asked why my bill was so high and the t-mobile employee responded that i have a monthly charge of $25.00 for international calls. When i told her I’ve never made an international call and i can’t believe you’ve been charging me that without my consent for years she responded by taking the charge off and said my bill would be somewhere under $100 in the $90 range ($91.00 was her quote i believe) monthly. However instead of that I’m still being charged & my bill just increased. Why?
Looking at my data usage on my plan and notice that it shows data usage when my phone is on my home wifi network? Is T-Mobile counting this data usage against my account even though it’s through my home internet provider?
Ever since I switched to the BYOD-Router internet gateway I haven’t been able to stay in party chats. Everything else works perfectly fine no connectivity issues on my laptop, phone, or TVs but as soon as I join an Xbox live party it’s fine for a couple seconds then I lose connection. Game chat works fine. My NAT is moderate but it used to be open. Also my xbox is saying UPnP not successful. I logged into my router but there doesn’t seem to be any configurable network settings. Anyone know how to enable UPnP?
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