Another post mentioned this is a place to give Tmobile feedback. Ok. Here goes.Have been a Wireless home internet customer nearly 4 years. 2 bar service the entire time. Tmobile’s website on home internet says two bars okay and speeds won’t improve if you have at least two bars. Started service with about 25 Mbps down and 7 up. Latest test a couple minutes ago (and about my average the last couple weeks) was 3.45 down and 1.5 up. I did see 13/4 immediately after a gateway reset and also once in the middle of the night, but that speed only lasted a short time. It was so low this morning that web pages wouldn’t load and Windows gave an error message. Unacceptable. Worked with several polite and a apparently helpful Customer Service reps, but not satisfied with the overall experience.The first representative reported Tmobile’s side of the connection was about 7 Mbps down and thought the 4 on my end was about the normal difference between what the customer and Tmobile’s values usually are.
I'm writing to express my extreme disappointment with T-Mobile's failure to deliver on their promises regarding improved cell service in my area.Promises, Promises:In February 2023, I was informed that a new cell site was scheduled to be deployed to specifically address the poor coverage issues in my neighborhood. However, when I contacted T-Mobile in May 2023, I was given no clear explanation for the delay and no new estimated timeframe for completion. Instead, they offered me a free CellSpot device, which I declined as it wouldn't solve the broader coverage problem outside my home.Unacceptable Transparency:Additionally, T-Mobile has been incredibly secretive about the location of the new cell site. I believe customers have a right to know where infrastructure projects are planned, especially when they directly impact the quality of service we receive. This lack of transparency further undermines T-Mobile's credibility and erodes customer trust.Disrupted Communication and Empty Offers
Caller receives message “Account is restricted or unavailable at this time” on only one phone on this account. All other phones (all iPhones) receive calls from this caller with no problem.
Looking at my data usage on my plan and notice that it shows data usage when my phone is on my home wifi network? Is T-Mobile counting this data usage against my account even though it’s through my home internet provider?
I received a text message from “T-Mobile” stating that they’ve received several complaints about my phone sending spam txt messages. I panicked and clicked the link. It took me to a “T-Mobile” page that was red and alarming saying that my account would be deactivated and I would incur expensive fees if it wasn’t fixed. Then took me to a chat page where they claimed to scan my phone and said the messages below came from my phone. Then said my phone has been compromised and sent me to a malware site. The messages are below.
What does it mean for my order status to be “running”?
I just switched to T-Mobile (October 2023) and I cant send or receive MMS/group text messages over WiFi.My WiFi has to be OFF and mobile data turned ON for me to send/receive MMS group text messages. (no other combination of the two work other than that)Never had a problem with this on Verizon!And everything i’ve read so far says this is still a persistent issue (I remember i had this issue on t-mobile back in 2013).I’ve been using Samsung S series devices. Currently on my Note10.Is there a fix for this?Why is this still an issue?Seriously considering switching back to Verizon.
I had an unfortunate event occur and I do not know what to do, the light company pulled a double payment out of my account and has caused alot of issues with myself and I was trying to set up an arrangement but it selected the wrong dates also my phone has broken and I am working on trying to buy another one but right now I have limited access to it as it turns off periodically, please is there any way to reset my arrangement as I will not get this situated till the 15th which is friday please let me know.
I live behind Martin High School in Arlington, Texas. Since last year (November 2022) T-Mobile erected a temporary cell tower because the permanent tower they had on another location on the high school campus had to be moved due to the expansion of the football field. A new, permanent tower was built and completed this past July. I was told by the school district’s director of facilities that this temporary tower would be removed because T-Mobile would begin using the new permanent tower. It is now December, and it has not moved. There is cell phone equipment on this new permanent tower, but it might belong to AT&T. I was told this new permanent tower would be shared between the two carriers.I cannot find anyone at T-Mobile to call or help direct me to a person who oversees cell towers. The school district is either not getting the correct info or I’m getting the royal run around.I want this temporary tower gone. PLEASE HELP.
I have an existing TPLINK AX11000 router that is setup with the 192.168.10.x network with a bunch of IOT devices in that subnet (static and dynamic addresses). I am able to plug the Tmobile 5G gateway into the WAN port of my existing router and everything works as is. (with Tmobile as the WAN network at 192.168.12.x)However, all wifi and hardwired connections behind my AX11000 router are at least 50% slower than devices that are connected directly to the Tmobile 5G gateway. Not sure if it is a double NAT latency that caused this.Is there a way to change the IP on the Tmobile 5G gateway to use 192.168.10.x so I can modify my router to be switch/access point so they are on the same internal network. it will be too cumbersome to change my internal devices to be on the 192.168.12.x and change my internal router to match.
So I’m still dealing with a trade-in issue from just over a year ago. I mailed my device in, pictures and video of me packing the box, the box taped, with their prepaid label, the tracking number they provided showing it was delivered to the facility, etc. Why go through the extra hassle of photo/video, you may ask, because this happened once before with AT&T by mail trade-in. Well, you can guess what happened. T-mobile claims they see that it was received by their facility but not one person can tell me what was in the package. They claim they cannot find the device in their facility. So I ask, then what notes are made regarding the the receipt of the box and its contents. No notes, no nothing. As far as I can tell, they lost it. USPS says it was delivered and received by them, yet T-Mobile customer service just keeps filing claims to say they’ll look for it. 6-8 weeks later, the claim is closed, no notes or updates regarding it, and never once do they follow up. I have to call th
Hello everyone, I am using an iphone 15 with dual e-sim. I am currently in Italy and my T mobile is not working. It always did so I am not sure what the problem is. I need help...please
All of my Windows computers will manually connect to the T-Mobile Home Internet Wi-Fi, but after rebooting the computers, they never automatically connect, even though I configured them to automatically connect. I always have to manually go to the Wi-Fi settings and manually click Connect.
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