We have had T-Mobile Home Internet for several months, and it has been great. All of our devices (phones, tablets, tvs, and printers) connected to it perfectly.Then all of a sudden our three tvs and printer stopped connecting to it, and when going to the network settings on the devices, none of them listed our T-Mobile Home Internet as an available Network.I tried factory resetting the devices and our T-Mobile tower, and the problem continues. I tried making separate networks for 2.4g and 5g, and the problem continues. One T-Mobile operator suggested changing the network password, so I tried that, and it still didn't work.Any help would be greatly appreciated. Our tvs and printer are basically useless without being able to connect to the internet. Thank you.
Hi all,I accidentally deleted a message conversation on my Samsung Android today, and I can’t get it recovered using the conventional methods suggested on-line. I’m trying to avoid resetting phone to factory defaults and restoring from my current active Google backup. When I replaced the phone and phone number earlier this year, the current messaging app from Verizon remained the default and I didn’t think about the possible consequences regarding that. Restoring from the Verizon app doesn’t work. I changed app to Samsung but that still doesn’t work. Any suggestions before I reload?
I've had the home internet for a few weeks now and it's been great. Getting speeds of 100 megabytes or more with a fair signal. But tonight the signal is poor and I barely get 10 megabytes a second. What gives?
I'm having the worst luck installing Nord VPN on my Arcadyan KVD21 Gateway router. Are these two compatible, and if so, could I please get some help? Thank you 😊
Cannot connect T-mobile 5g gateway to hp envy 5530.Diagnostic/settings/No Filtering/FAIL.Solution: Add printer MAC address to list of permitted devices for router. How do I do that???
My family and I switched phone carriers, we were able to port phone numbers. 1 phone however was paid off and we are not able to unlock and getting error 116.My parents have been in tmobile locations in MI 3 times for over a hour each to get told we can’t help you. It was purchased as unlocked direct from Samsung (a14) and now it shows status locked but Tmobile says they aren’t locking it. Any ideas on resolution as I am 1 thousand miles away from my parents to try and force unlock.
I bought a Nokia 2780 flip phone. It’s working on my T-Mobile account, but T-Mobile thinks I have a different model of phone. How do I tell it my new phone model, IMEI, etc.?
I am slow to answer my phone, and I hate receiving voicemail messages. I’d like to increase the number of rings (or time) before voicemail answers my phone for me.
How do you update the firmware?
Hi! I'm trying to disconnect or schedule devices through tmobile 5G home app but no luck. It gives a pop-up window 'unable to update device at this time ". I installed/uninstalled app, used other devices connected to the same router but no luck. Thank you
No signal or maybe 1 bar in our new house. what are the options?
Learn how to join the club and get started
Find out what T-Mobile Support is up to
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.