When connected to TMobile Home Internet, I encounter several problems with Outlook. Same problems occur when iPhone connected to TMobile Home Internet network. I still have previous cable service as well and these problems not occurring. And no issues when actually at work or other other networks. So, appears to be issue with TMobile not Outlook. Anyone experience this? Any suggestions how to fix?
Just putting out my observations on disconnects on my 5G Home Internet -- hoping that T-Mobile’s engineering will take notice because I’m not sure if my support calls during the past several months have trickled up. I will place another support call again to communicate these observations. My gateway is on the latest 1609 firmware. During the last several months, I noticed that at least once a week, usually on a weekend, my Internet connection will drop out, sometimes two or three times on a given day. It was unpredictable. It could occur several times during a given week; and, like most, working remotely, it wreaked havoc on my work day. Often noticed service disruption when streaming video starts buffering or my vpn drops out. Sometimes, I’m able to catch a severe degradation of speed on a speed test app before it becomes unusable. I usually see 300/50 Mbps, so 1 to 2 Mbps down was definitely not a reasonable speed -- especially with the gateway still showing four bars. In eve
GOOD EVENINGMY T-MOBILE SIM GOT LOSTAND I WANTED TO ASK IF I CAN RETRIEVE IT OR I HAVE TO BUY A NEW ONE
I might have found the problem that was causing frequent disconnects (happened multiple times a day) for the last couple of weeks. The disconnect would require a reboot to get the internet working again. I’m hoping that others having this issue would be willing to give this a try and see if it helps with their issue as well. A Fan! I believe that my issue is that my gateway is overheating. After placing a fan blowing directly on it this morning, I haven’t had a single issue with connectivity all day. If you’re having this same problem, please trying cooling off your gateway and report back whether your issues have gone away or stayed the same. I hope this finds everyone with this problem and will lead to a proper fix.
I am using the model FAST 5688W gateway and want to login to that to change SSID and wireless password. I cannot login via the gateway’s IP address of 192.168.12.1 (it brings a page says use the app to control the gateway). Any help will be great. Thanks,
Updated billing address. I need a pdf bill made available with the new address before my new billing cycle which is 30 days from now. Any insight on this @fireguy_6364 or others?
I have spoken to T-Mobile many many times regarding their “KEEP and SWITCH” program. I signed up for T-Mobile on 8/21 after having been with ATT for 16 years. When I spoke to the rep on the phone regarding their promotions to come over, he informed me of several things.I could go to the local store after paying my $175 “activation” fee to pick up my 5 sim cards for the lines I was bringing over to T-Mobile from ATT. Upon arriving at the store I was told that this was not accurate and they would come in the mail. Nice! wasted an hour driving to and from the store to look like an idiot. He also told me that I qualified for 4 of the 5 phones under the “Keep and Switch” program (I am now calling it the bait and switch program). I told him that I owed $966 for each of the 3 iPhone Pro 13 Max phones and $540 for the Samsung Fold. He stated that if I paid them off I would get $800 per phone which would more than cover my expense paid to ATT. I took his word for it and signed up. Pa
This issue with the “T-Mobile app keeps stopping” has been going on for many months. About a month ago, I found out in this forum that t-mobile was aware of the issue & was working on it. It stopped for awhile & started again a few days ago. This is beyond annoying. I have tried everything I could think of - uninstalling the app, updating the app, reinstalling the app, rebooting after doing anything new, etc. At times my phone is almost unusable because the message pops up when I am trying to do something crucial - like making a payment to a medical provider. This can’t be that difficult of a fix. T-Mobile - your response to this issue is unacceptable. When are you going to fix this issue permanently. I am tired of my phone being held hostage to your dismissal of this problem & your refusal to make a permanent fix.
4 gs if data , hotspot and unlimited calls and text
A Facebook friend writes he has a Tuesday with T-Mobile deal as: One year of Sam's Club Membership for $14.99 and a $10 Sam's Club Gift Card. Just downloaded the T-Mobile Tuesdays App and do not see it? Where am I getting this?
I recently was having connection drops with Home Internet using the Nokia cylinder modem. I know it was the modem because my external router was not dropping signal. I had contacted customer service and they allowed me to swap it locally at a store for the Arcadyn modem. The connection drops occurred about every hour for approx 30 sec to one min of no WAN access. Prior to the switch I was getting about 360/70. I am now only getting 150-200/90. Although the upload is better, my download feels about halved and IT’S NOTICABLE. After the switch I’m STILL getting drop outs although less frequently (at the moment). I still believe it’s a tower issue because it goes from “excellent” 5 bar signal to 0 instantly and I can see it on the interface of the unit when it occurs. After calling the customer service and asking if I could go pick up the Nokia unit back from the store, I was told it was okay. So I drove out to the store and the rep said “there’s nothing we can do about it. It’s already be
I get phone messages deposited as a text message on my iphone....i'd like it to stop
I have contacted tech support twice. The first time was Wednesday 9/28/22. I was told to re boot my internet box and everything worked fine. Today the internet went off again. I have contacted tech support again. I was told there was a problem with the local tower and did not know when this would be resolved. My question is why is my phone getting a perfect signal and my internet box keeps shutting off? Are both phone and internet box receiving a signal from the same tower? Can you convince me why I should stick with your box or should I start looking for a hard wire internet service again?
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