I submitted an application for the home internet rebate and received the information to log into the northlane site. The site won’t accept my account information. How does one proceed?
Hello. I recently switched to tmobile and went through hoops to get my virtual rebate card, and yet the card still does not work. I talked with customer service and ended up ordering a physical card a couple days ago after the "access funds" link didn't work after thats what they had told me to do. I have yet to receive the card, but now there is a large purchase on it for instacart in California and I live in Minnesota. I reported the incident to Northlane with a screenshot included, but I have to say that this whole process has been an INCREDIBLE hassle to receive the funds I was promised when switching. Y'all need to use a different company because when I googled this issue, I see time and time again that people are unable to use their rebate cards and there is clearly some fraud going on through Northlane, since someone can clearly use the card I'm unable to use.
Fraudulent calls: One 2 min and one 32 minute call were made to the UK - for a WHOPPING $102!!! This is NOT correct. The family member with that phone line doesn’t even know how to make international calls. What should we do? How do we get this corrected?
I am looking at a phone that has these specs: 3GWCDMA: 850/2100MHZIs this compatible with T-Mobile system?
Update to the usage details. For the WHOLE past billing cycle (mine ended yesterday) I have been unable to see usage details per line. I have been unable to check on my kids’ lines. Now that my new billing cycle started, IT STILL DOES NOT WORK. In fact. it is worse.On the web site, when I click on Usage, I get to the Usage Overview page. IT IS BLANK.WOW SUCH EMPTYIn my browser history I had some URLs saved with direct links to line details pages. When I use one of those, I see data but LAST BILLING CYCLE IS MISSING Billing Cycle Jam 25-Feb 24 is MISSINGWhen I use another saved URL to directly access SMS history for my line, for the ‘Current Cycle’ it shows data from cycle Dec-Jan (not even Jan-Feb) WHAT IN TARNATION?? TMOBILE - DO YOU NOT HAVE A CODE DEV / ROLL-OUT / ROLL-BACK PROCESS? DO YOU NOT HAVE A SOFTWARE QA TEAM?! I have worked and continue to work in many a tech environment, and I have never seen such incompetence. This would not fly ANYWHERE.
Hello t-mobile about the WiFi it isn’t as good as the ad makes it seem it can’t really do much with devices connected even if it’s 3 devices it’s still a major problem constant lags up and down WiFi it is a nuisance and I do not appreciate paying as much as I do for my WiFi and phone services to be mediocre.
I received a letter from Verizon today in the amount of 5,000!!! I am so MAD!! This is extremely frustrating!! The sales team should NOT MAKE FALSE STATEMENTS!! I did the keep and switch program and 3 months have yet to get my solution!! Have done all the requirements!! Does anyone know how to get the solution
how can i find out whos connected to my home internet
Basically I work nights, so the firmware update happens between 1am to 3am. My problem is the exact moment 1AM rolls around my internet is worthless. It is on ver. 16 the current is ver. 21. My modem will download the update to 100% but when it goes to install the firmware it hangs at 0% for roughly 1 minute then reboots, never installing the firmware update. Then it just rinses and repeats for about 2 hours until yall try to stop updating it. This is every single night.
Hello, I used to text this mobile phone for several months. I am using a Samsung Galaxy S21. However, today, the text fails to be sent. Then, I look at my contacts for the mobile phone number and it is changed to:sip:[phone number]@msg.pc.tmobile.com;user=phone I removed this and updated the contacts with the correct phone number, but the text does not go through and the contacts is changed back to sip:[phone number]@msg.pc.tmobile.com;user=phone Any idea what is going on? I am able to text other people. Thanks, Paul
I received a bill charge of $357 for international calls that I did not make. It was ten calls to unknown number in Sweden. I contacted T-Mobile and trying to dispute for several times and they insisted that I made those calls and I have to pay. What else should I do next?
I deleted a voice message by mistake and do not know how to retrieve it from trash. How do you undelete?
We have 5ggoplus and if we downgrade to the 4g plan, what incentives or benefits do we loose? Other than our cost goes down $153/month.
I get several sms messages from short codes on my arcadian gateway and i keep getting messages as if i signed up for sms alerts but i never did. My guess is the previous owner of the phone number assigned to me forgot or was unable to get rid of sms alerts from whatever website they used but i would love to be able to reply to texts on the gateway and opt out of them by going to 192.168.12.1 on my pc.
I'm in CT...I've been dealing with these same problems since January, they gave me a replacement phone at 1st, then after like 3 months with same problems i bought a brand new phone and im still having dropped call, phone goes blank, txt dont go through or they are delayed and they keep making it seem like im the only person having this problem and keep making me reset my phone and giving me a $20 credit which is definitely not acceptable when my bill is almost $500 a month, at 1st it was just my line but now its all 5 of my lines and actually everyone i know that has T-Mobile is having these problems, i get the most dropped calls and undelivered txt late morning, evening and late night. They also told me that should use a 3rd party app to send txt and pictures because the phones arent really for that...all the phones on my acct are good phones with great cameras, the camera is always 1 of the main advertised features so why wouldn't i be able to use it...i have samsung s23, 2 iPhone
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