Talked to sales agent for over two hours to nail down a deal. We were rolling over 5 lines and swapping one old phone for a new phone. We were responsible to return the old phone and were promised a $200 mastercard gift card per line.When the new phone and sim cards were delivered there was no information on returning the old phone and no gift cards.I called today and sent an hour with technical support and then another hour with billing. After 60 minutes of walking through our account details the billing representative told me we would get the gift cards if we switched to a higher cost plan.Clearly a bait and switch. In the original sales call we covered in detail every aspect of the plan we were going to use, the trade-in for the new phone, and the per-line gift cards. Everything was completely clear between us and the sales agent. There was no confusion.I said “bait and switch” to the customer representative and she hung up.I’m planning to switch to another carrier as soon as possib
For about 1 1/2 weeks now I've been loosing my connection OR I'm connected to wifi but no internet! Tech support said my gateway was old and sent a replacement asap. Set it up yesterday after issues with it not recognizing the SIM. Did a rest and now I'm connected to WIFI but NO INTERNET CONNECTION again!!I've had TMobile home internet since they rolled it out with ZERO ISSUES until lately. Anyone dealing with this same issue. I'm in the Chicago area.
We were an early adopter to T-Mobile home internet. We have enjoyed flawless reception since 2019. We upgraded to the cylindrical style gateway last year and I'm assuming the signal was coming in over the 5G Network. Within the last three weeks, our internet connection has been intermittent. The signal to the gateway drops at least twice per hour, sometimes much more. I assumed that it could be a bad gateway or perhaps a bad sim card. Because of intermittent signal, we chose to upgrade the gateway again to the latest unit, hoping that that would solve the problem, however the problem remains. Being an amateur radio operator, I am familiar with the characteristics of how RF travels from transmitter to receiver. I have a couple of ideas of what could be causing the problem. Trying to get help from a customer service representative that is reading from a script and probably has little knowledge of the real problem is very frustrating. I hope someone in the community or perhaps the T-Mob
Is it possible to login to a portal, that will allow me to view my text messages, using my computer?
I wish to have a text message thread available on home computer to print vs multiple screenshots from phone. Possible?
Hello;New at this community.My KDV21 seems to have a signal loss every 8-12 days. I unplug, wait 20 seconds and re-plug and then it comes back up with usually 4 or 5 (mostly) bars.Any ideas why this is happening?
Working through multi vendor solution to enable MyQ app to successfully connect to Tmobile home internet. After long trouble shooting with Tmobile and Chamberlain, determined port 8883 is closed and the myq server connection requires an open 8883 port. Neither vendor is being responsive with a solution.
Lately it happens every day that I'm not connected to the internet even though my router shows 3 bars, but my TV, laptop, tablet have no internet connection. Only my cell phone when I turn off wifi. I did unpluck, wait and plug in again and it doesn't help. TV often freezes because of lost connection. It wasn't like that when I started with TMobile internet.
I live in Los Angeles County California, and the home internet is showing the different sites that I am in Las Vegas. This creates a problem from things like streaming YouTube TV, to access my local channels. Spent many hours with Home Internet (they act like they have never heard of the problem - yet I have seen some comment on this chat (doesn’t T-Mo monitor the chat room, (another question for another day))). It was suggested that I wire my personal router into the T-Mo router, and at first it appeared to work but then when I went to You Tube it showed location as Vegas again, An hour on chat with You-tube (this person appeared to know what they were talking about) and he finally said that You tube uses your IP address to determian where you have access and since my was saying Vegas that all they can do. Anyone have any suggestions on a work around, I would hate to go back to Spectrum to solfe the issue.
Alright - Here are the details.i preordered the iPhone 14 Pro 128 GB (silver) on the 9th around 11:00PM EST and got a tracking date of OCT.7 - NOV.1. I’ve seen a lot of different comments about shipping estimate is usually really far ahead and some devices are backordered more than others and I’m curious to know,If you preordered an iPhone, which one did you pre-order & what color?when did you pre-order?when was your estimated shipping dates?have you received your device?Hoping to see similar results in what I am having & what the demand is per device! If you have any suggestions on when I even receive my device, would be great. THANKS!
Just noticed that my account says I have a Pixel 4a (5g) but my actual phone is just a Pixel 4a. It doesn’t have 5g. Could that be the reason I am getting terrible cellphone reception? Could the store have put the wrong SIM card in my phone? I recently switched to T-Mobile from AT& T and I have almost no bars on my phone in my home in suburban Washington DC!
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