Hi all.
I am prepaid member, and I did not pay the monthly bill for a few months because I was out of the States. Despite not paying for the prepaid bills, I was able to check that my number is still under my profile.
Now...when I tried to log-in… I see this message. (I cannot log-in with my phone number. So, I tried with email/pw.) It seems like I was logged-in (because I can see Logout button on the top right corner), but cannot go further until I link my phone number.
“Link your phone number to your My T-Mobile account
Enter the phone number below to link to your account, and we'll send a confirmation code for verification”
I entered my phone number, then I get this message.
“Great news! You already have a T-Mobile ID associated with xxx-xxx-xxxx. Log in”
But I can’t. So I tried to log-in with the number. Password doesn’t work. Tried “forgot your password?” option to see why it’s not working. Then I see a different email address to receive the recovery code. Also security questions are the same from what I set, but my answers don’t work.
Is this mean someone got my phone number?
