Question

Sound lag

  • 13 February 2023
  • 7 replies
  • 218 views
L
Badge

I use Hulu as my streaming service and mostly watch live tv. Lately the show’s sound starts to lag behind the show’s picture. It begins synchronized but usually during a commercial the sound will start to lag. It synchs back up when I change channels and return to the original. My best guess is this issue is a T-Mobile WiFi issue, not a Hulu issue. Has anyone else experienced this? Is there an easy fix?

7 replies

gramps28
Rank
Userlevel 7
Badge +14

Have you tried going into the streaming device's settings, then audio to see if there's a sync setting?

L
Badge

Thanks for the suggestion. I looked but couldn’t find such a setting. 

F
Rank
Userlevel 7
Badge +16

have you used any other streaming services and have they ran into the same problem or only Hulu?

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
bocaboy2591
Userlevel 6
Badge +7

Leisuretowne, I have this problem as well with YouTube TV and occasionally Hulu. Since I had the same problem with Xfinity, I am convinced that the problem is either with the TV or your interface. In my case, I have a new Sony Bravia and use Apple TV 4K as my interface.

I consider you lucky that the sync returns after the commercial! I usually have to kill the app I’m using and then relaunch it. Most of the time that will fix the problem, hence the reason I was asking what interface you use to access Hulu.

L
Badge

I haven’t noticed the lag with anything but the Hulu live programming. My wife and I occasionally watch Disney+, Netflix and Prime Video but all seems fine. We have Roku TVs. We used to have Xfinity but never noticed it there. 

gramps28
Rank
Userlevel 7
Badge +14

Thanks for the suggestion. I looked but couldn’t find such a setting. 

I forgot what streaming app had a audio sync. It might of been Sling.

F
Rank
Userlevel 7
Badge +16

I haven’t noticed the lag with anything but the Hulu live programming. My wife and I occasionally watch Disney+, Netflix and Prime Video but all seems fine. We have Roku TVs. We used to have Xfinity but never noticed it there. 


its gotta be something with live in your scenario then. you might even jump into the app and check out the comments on it. you would be surprised at how much you can learn about current issues in there.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

Reply


New badge winners

Show all badges
Terms & Conditions